Privacy Policy
Effective Date: July 2026
1. Introduction
Enliven Health Ltd (“Enliven Health”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
- visit our website at enlivenhealth.co.uk;
- contact us by telephone, email or social media;
- book or attend Physiotherapy or Pilates services;
- purchase classes, memberships, treatment packages or other services;
- communicate with our team; or
- otherwise interact with Enliven Health.
This Privacy Policy explains your rights under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.
This Privacy Policy should be read alongside our Terms and Conditions, which explain how our services are provided.
2. Who We Are
For the purposes of data protection legislation, Enliven Health Ltd is the Data Controller responsible for your personal information.
Our details are:
Enliven Health Ltd
Company Number: 09852207
Unit C
Whitsundoles Farm
Broughton Road
Salford
Milton Keynes
MK17 8BU
Email: info@enlivenhealth.co.uk
Telephone: 01908 965007
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
3. Information We Collect About You
The information we collect depends on how you interact with Enliven Health and the services you use.
3.1 Information You Provide Directly
We may collect information you provide to us, including:
- your name;
- date of birth;
- address;
- telephone number;
- email address;
- emergency contact details;
- booking information;
- payment information;
- communication preferences;
- feedback, reviews or correspondence.
3.2 Health and Clinical Information
As a Physiotherapy and Pilates provider, we may collect health information that is necessary to provide safe and appropriate care.
This may include:
- medical history;
- current symptoms;
- previous injuries;
- diagnoses;
- treatment history;
- medication information;
- pregnancy-related information where relevant;
- lifestyle and exercise information;
- functional limitations;
- information provided during assessments and treatment sessions.
Health information is classed as special category data under UK GDPR and receives additional protection.
We only collect and process this information where necessary to provide healthcare services, manage your treatment safely and meet our professional obligations.
3.3 Information Collected Through Our Website
When you use our website, we may collect technical information such as:
- IP address;
- browser type;
- device information;
- pages visited;
- time spent on pages;
- website usage information;
- referring websites.
This information is generally collected through cookies and analytics tools and is used to help us improve our website and services.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
3.4 Information from Third Parties
We may receive information about you from third parties where appropriate, including:
- private medical insurers;
- healthcare professionals involved in your care;
- referral providers;
- booking platforms;
- payment providers.
We will only receive or share information where there is a lawful basis for doing so.
3.5 Payment Information
When you make a payment to Enliven Health, payment details may be processed securely by third-party payment providers.
We do not store your full payment card details.
Payment providers process information in accordance with their own privacy policies and security requirements.
4. Children’s Information
Our services are primarily provided to adults. Where we provide services to children or young people, we will collect and process information relating to them in accordance with UK GDPR and safeguarding requirements.
Where appropriate, consent will be obtained from a parent or legal guardian.
Section 2 – How We Use Your Information
5. How We Use Your Personal Information
We only use your personal information where we have a lawful basis to do so under UK data protection legislation.
The main purposes for which we use your information include:
Providing Physiotherapy and Pilates Services
We use your personal and health information to:
- assess your condition and health needs;
- provide safe and appropriate Physiotherapy treatment;
- deliver Pilates and rehabilitation services;
- create and review treatment plans;
- monitor your progress;
- provide exercise advice and rehabilitation programmes;
- communicate with you about your care.
Managing Appointments and Client Services
We use your information to:
- arrange and manage appointments;
- send appointment confirmations and reminders;
- process cancellations and rescheduling requests;
- manage class bookings, memberships and treatment packages;
- maintain accurate client records;
- respond to enquiries and requests.
Maintaining Clinical Records
As a healthcare provider, we are required to maintain accurate clinical records.
Your records may include:
- assessment findings;
- treatment provided;
- clinical notes;
- exercise programmes;
- progress reviews;
- relevant correspondence with other healthcare professionals.
Clinical records allow us to provide safe continuity of care and meet our professional, regulatory and legal obligations.
Improving Our Services
We may use information to:
- review and improve our services;
- monitor service quality;
- respond to feedback;
- develop new services;
- manage our business operations.
Where possible, information used for these purposes will be anonymised or aggregated so that individuals cannot be identified.
Communicating With You
We may contact you regarding:
- appointments;
- treatment arrangements;
- changes to services;
- important information relating to your care;
- responses to enquiries.
Where you have provided consent, we may also send you:
- newsletters;
- information about classes, workshops or services;
- relevant updates from Enliven Health.
You can withdraw marketing consent at any time.
6. Our Lawful Bases for Processing Information
UK GDPR requires us to identify a lawful basis for processing personal information.
The lawful bases we rely on include:
Contract
We process information where it is necessary to provide services you have requested, such as:
- booking appointments;
- providing Physiotherapy treatment;
- delivering Pilates classes;
- managing payments.
Healthcare Provision and Legal Obligations
We process health information where necessary to provide healthcare services and meet professional and legal responsibilities.
This includes maintaining appropriate clinical records and ensuring safe treatment.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, including:
- managing our practice;
- improving our services;
- responding to enquiries;
- maintaining website security;
- preventing fraud.
We ensure that these interests do not override your rights and freedoms.
Consent
We rely on your consent where required, including:
- sending marketing communications;
- using certain website cookies;
- processing information for optional purposes.
You may withdraw your consent at any time.
Withdrawal of consent does not affect any processing already carried out lawfully before consent was withdrawn.
7. Processing Health Information
Health information is considered special category data under UK GDPR.
We process health information because it is necessary for:
- the provision of healthcare services;
- assessment and treatment planning;
- rehabilitation and exercise prescription;
- maintaining professional clinical records;
- ensuring your safety during treatment and exercise.
Access to health information is limited to those who need it to provide care or manage our services.
8. Sharing Your Information
We treat your personal information as confidential.
We may share information where necessary and appropriate, including with:
Healthcare Professionals
With your consent, we may share relevant information with:
- your GP;
- consultants;
- other healthcare professionals involved in your care.
This allows coordinated and effective treatment.
Private Medical Insurers
Where treatment is funded through private medical insurance, we may share relevant information with your insurer where:
- you have authorized this;
- it is necessary to process your claim;
- it is required under your insurance agreement.
You remain responsible for ensuring your insurer provides appropriate cover.
Service Providers
We may use trusted third-party providers to support our services, including:
- website hosting providers;
- booking and scheduling systems;
- payment providers;
- email communication providers;
- IT support services.
These organisations only process information on our behalf and are required to protect your information appropriately.
Legal Requirements
We may disclose information where required to do so by law, including:
- court orders;
- regulatory requirements;
- safeguarding obligations;
- professional obligations.
9. Confidentiality and Safeguarding
We maintain confidentiality in accordance with:
- UK data protection legislation;
- professional standards;
- healthcare confidentiality requirements.
There may be circumstances where we must share information without your consent, for example where:
- there is a serious risk of harm to you or another person;
- there are safeguarding concerns;
- we are legally required to disclose information.
Where possible and appropriate, we will discuss this with you.
10. We Do Not Sell Your Personal Information
Enliven Health does not sell, rent or trade your personal information to third parties.
We do not provide personal information to advertisers for their own marketing purposes.
Section 3 – Data Retention, Security, Cookies and Your Rights
11. How Long We Keep Your Information
We only retain your personal information for as long as necessary for the purposes it was collected, including meeting our legal, regulatory and professional obligations.
The length of time we keep information depends on the type of information and the reason it was collected.
Clinical Records
As a healthcare provider, we retain clinical records for an appropriate period in accordance with professional guidance, legal requirements and best practice.
Physiotherapy and healthcare records are generally retained for a minimum period recommended by professional and regulatory guidance after the conclusion of treatment.
Where children or young people are treated, records may be retained for a longer period in accordance with applicable guidance.
Administrative Records
We may retain information relating to:
- bookings;
- payments;
- invoices;
- correspondence;
- memberships;
- contracts;
These records are retained for as long as necessary to meet legal, accounting and business requirements.
Marketing Information
Where you have consented to receive marketing communications, we will retain your contact details until:
- you unsubscribe;
- you withdraw your consent; or
- we determine that the information is no longer required.
12. How We Keep Your Information Secure
We take appropriate technical and organizational measures to protect your personal information from:
- unauthorized access;
- loss;
- misuse;
- alteration;
Measures may include:
- secure electronic systems;
- password protection;
- restricted access to clinical records;
- staff confidentiality obligations;
- secure storage of paper records where applicable;
- regular review of our information security practices.
Although we take reasonable steps to protect your information, no method of transmitting information over the internet can be guaranteed to be completely secure.
You should take care when sending information electronically and ensure that any device or account you use is appropriately protected.
13. Website Cookies
Our website uses cookies and similar technologies.
Cookies are small text files stored on your device when you visit a website. They help websites function correctly and allow website owners to understand how visitors use their site.
Cookies may be used for:
Essential Cookies
These cookies are necessary for the operation of our website and cannot usually be disabled.
They may support functions such as:
- website security;
- page functionality;
- remembering necessary settings.
Analytics Cookies
Where enabled, analytics cookies help us understand how visitors use our website.
They may collect information such as:
- pages visited;
- visitor numbers;
- time spent on pages;
- website performance information.
This information helps us improve our website and services.
Where required, analytics cookies will only be used after you provide consent.
Marketing and Social Media Cookies
Our website may include links or features from third-party platforms such as social media providers.
These platforms may place cookies or collect information when you interact with their content.
Their processing of information is governed by their own privacy policies.
We recommend reviewing the privacy policies of any third-party platforms you use.
14. Managing Cookies
You can control or disable cookies through your browser settings.
Please be aware that restricting cookies may affect how some parts of our website function.
Where required by law, we will provide cookie controls that allow you to manage your preferences.
15. Third-Party Websites
Our website may contain links to external websites.
These websites are operated independently from Enliven Health and have their own privacy policies.
We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policies of any external websites you visit.
16. International Transfers of Personal Information
Some of our service providers may process information using systems or servers located outside the UK.
Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.
These safeguards may include:
- transfers to countries recognized as providing adequate protection;
- approved contractual protections;
- other lawful transfer mechanisms.
17. Your Rights Under UK GDPR
You have rights in relation to your personal information.
These include:
Right of Access
You have the right to request a copy of the personal information we hold about you.
This is commonly known as a Subject Access Request (SAR).
Right to Rectification
You have the right to request correction of information that is inaccurate or incomplete.
Right to Erasure
You may request deletion of your personal information in certain circumstances.
This right is not absolute and may not apply where we are required to retain information for legal or professional reasons.
Right to Restrict Processing
You may request that we limit how we use your information in certain circumstances.
Right to Object
You may object to certain types of processing, including direct marketing.
Right to Withdraw Consent
Where we rely on consent to process your information, you may withdraw that consent at any time.
Right to Data Portability
In certain circumstances, you may request that information you have provided to us is transferred to another organisation in a structured, commonly used format.
18. Exercising Your Rights
If you wish to exercise any of your rights, please contact:
Enliven Health Ltd
Unit C
Whitsundoles Farm
Broughton Road
Salford
Milton Keynes
MK17 8BU
Email: info@enlivenhealth.co.uk
We may need to verify your identity before processing your request.
We aim to respond to valid requests within one month, although this may be extended where requests are complex or numerous.
There is normally no charge for exercising your rights.
Section 4 – Marketing, Social Media, Data Breaches, Complaints and Contact Information
19. Marketing Communications
We may occasionally send you information about Enliven Health services, including:
- Pilates classes;
- workshops;
- rehabilitation programs;
- service updates;
- educational information;
- relevant offers or events.
We will only send marketing communications where we have a lawful basis to do so.
Where consent is required, we will ask for your permission before sending marketing communications.
You can withdraw your consent or unsubscribe from marketing communications at any time by:
- clicking the unsubscribe link in marketing emails;
- contacting us directly at info@enlivenhealth.co.uk; or
- writing to us at our registered address.
Please note that withdrawing marketing consent does not affect communications that are necessary for your care, such as appointment confirmations, treatment-related messages or important service updates.
20. Social Media
Enliven Health uses social media platforms to share information, updates and educational content.
If you interact with us through social media, please be aware that:
- social media platforms operate independently from Enliven Health;
- information you post publicly may be visible to others;
- we cannot control how third-party platforms process your information.
We recommend that you do not share personal health information, medical details or requests for clinical advice through social media channels.
For confidentiality reasons, treatment discussions should take place through appropriate private communication channels.
The privacy practices of social media platforms are governed by their own privacy policies.
21. Email Communications
We use email to communicate with clients and prospective clients.
Please be aware that standard email is not completely secure.
While we take reasonable steps to protect your information, you should consider this when sending confidential or sensitive information electronically.
Where appropriate, we may recommend alternative secure methods of communication.
22. Data Breaches
We take the security of your personal information seriously.
If we become aware of a personal data breach, we will:
- assess the nature and severity of the breach;
- take appropriate steps to reduce any potential harm;
- investigate the cause;
- notify affected individuals where required;
- report the breach to the Information Commissioner’s Office (ICO) where legally necessary.
23. Complaints About Data Protection
If you have concerns about how we collect, use or protect your personal information, please contact us first so that we can investigate and try to resolve your concerns.
Please contact:
Enliven Health Ltd
Unit C
Whitsundoles Farm
Broughton Road
Salford
Milton Keynes
MK17 8BU
Email: info@enlivenhealth.co.uk
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
The ICO can be contacted through their website:
or by telephone:
0303 123 1113
24. Automated Decision Making and Profiling
Enliven Health does not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
Any decisions relating to your healthcare, treatment or rehabilitation are made by appropriately qualified healthcare professionals based on your individual circumstances.
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- changes in legislation;
- updates to our services;
- changes to how we process personal information;
- improvements based on client feedback.
The latest version will always be available on our website.
We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal information.
The effective date is shown at the beginning of this document.
26. Contact Details
If you have any questions, requests or concerns about this Privacy Policy or how Enliven Health handles your personal information, please contact us:
Enliven Health Ltd
Company Number: 09852207
Unit C
Whitsundoles Farm
Broughton Road
Salford
Milton Keynes
MK17 8BU
Telephone: 07521300835
Email: info@enlivenhealth.co.uk
Website: www.enlivenhealth.co.uk
Privacy Policy Updated: July 2026
Cookie Policy
Effective Date: July 2026
1. Introduction
This Cookie Policy explains how Enliven Health Ltd (“Enliven Health”, “we”, “our” or “us”) uses cookies and similar technologies on our website:
This policy should be read alongside our Privacy Policy, which explains how we collect, use and protect your personal information.
By continuing to browse our website, you acknowledge that cookies may be used as described in this policy. Where required by law, we will ask for your consent before placing non-essential cookies on your device.
2. What Are Cookies?
Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website.
Cookies allow websites to recognize your device and remember certain information about your visit. They are commonly used to make websites function correctly, improve user experience and provide information about how websites are used.
Cookies do not usually identify you directly, but some cookies may collect information that can be linked to you depending on the services being used.
3. How We Use Cookies
Enliven Health uses cookies for the following purposes:
3.1 Strictly Necessary Cookies
These cookies are essential for our website to function properly.
They may be used to:
- enable basic website functionality;
- maintain website security;
- support website navigation;
- remember essential preferences.
These cookies cannot usually be disabled because the website may not function correctly without them.
3.2 Performance and Analytics Cookies
These cookies help us understand how visitors use our website.
They may collect information such as:
- which pages are visited;
- how visitors navigate the website;
- how long visitors spend on pages;
- whether visitors experience technical issues.
This information helps us:
- improve website performance;
- understand visitor needs;
- improve the information and services we provide.
Where required, these cookies are only activated after you provide consent.
3.3 Functionality Cookies
These cookies allow our website to remember choices you make and provide enhanced functionality.
Examples may include:
- remembering preferences;
- improving your browsing experience;
- supporting online booking functionality.
3.4 Third-Party Cookies
Some features on our website may be provided by third parties who may place their own cookies.
These may include:
- online booking providers;
- payment providers;
- embedded maps;
- social media platforms;
- video or content-sharing services;
- website analytics providers.
These third parties have their own privacy policies and cookie policies, which we recommend reviewing.
Enliven Health does not control cookies placed by third-party providers.
4. Cookies We May Use
The cookies used on our website may include:
|
Cookie Type |
Purpose |
|
Essential cookies |
Allow the website to function securely |
|
Analytics cookies |
Help us understand website usage and improve performance |
|
Functional cookies |
Remember preferences and improve user experience |
|
Booking or service cookies |
Support online appointment or service functionality |
|
Social media cookies |
Enable interaction with social media content |
The exact cookies used may change depending on website updates and the services we use.
5. Managing Your Cookie Preferences
When you first visit our website, where required by law, you will be given the option to manage your cookie preferences.
You can choose to:
- accept all cookies;
- reject non-essential cookies; or
- manage your preferences.
You can also control cookies through your internet browser settings.
Most browsers allow you to:
- view cookies stored on your device;
- delete existing cookies;
- block cookies;
- receive warnings before cookies are placed.
Please note that disabling certain cookies may affect the functionality and performance of our website.
6. Third-Party Websites
Our website may contain links to external websites or services.
These websites may use cookies independently of Enliven Health.
We are not responsible for the cookies, privacy practices or content of third-party websites.
You should review the relevant privacy and cookie policies of any external websites you visit.
7. Website Analytics
Where we use analytics services, information collected is used to understand website usage and improve our services.
Analytics information is generally collected in an aggregated form and is not intended to identify individual visitors.
Where required, we will obtain consent before using analytics cookies that are not strictly necessary.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- changes to our website;
- changes to the cookies we use;
- updates to legal requirements;
- changes to third-party services.
The latest version will always be available on our website.
9. Contact Us
If you have any questions about this Cookie Policy or how we use cookies, please contact:
Enliven Health Ltd
Company Number: 09852207
Unit C
Whitsundoles Farm
Broughton Road
Salford
Milton Keynes
MK17 8BU
Telephone: 07521300835
Email: info@enlivenhealth.co.uk
Website: www.enlivenhealth.co.uk
Cookie Policy Updated: July 2026
