FAQs

FAQs

Why come to Enliven Health for Physiotherapy and Pilates?

We are a clinic and studio with a difference. We have spent years working with human bodies and are highly experienced in the treatment and rehabilitation of numerous types of conditions. We are committed to our own ongoing education and development and undergo frequent training to further our skills within Pilates, Physiotherapy and soft tissue therapies.

We will always take the time to ensure you receive the best possible care, whilst providing our services in a friendly, fun and professional manner.

Our Pilates sessions are safe, fun and above all, effective. Our studio uses top of the range high quality reformers, which add to the quality of your workouts.

An initial assessment is divided into two sections. An in-depth discussion about the problem and your medical history, followed by a physical examination. It may be appropriate to remove items of clothing for your therapist to assess your issues thoroughly. They will always endeavour to include an element of treatment into your first assessment session, if possible.

This assessment will consist of an in-depth discussion with you about the problem areas. A physical examination will be thoroughly explained at the time of your appointment and will only be carried out with your consent. This may include a vaginal or anorectal examination, depending on your symptoms. This examination is not like a smear test and we do not use speculums or clamps to perform the assessment. It is very gentle and although may sometimes cause minor discomfort, it should not be painful.

Some treatments may be requested, particularly if you have received them before and they have been beneficial. However, your therapist will be able to recommend what kinds of treatment will be required, so that you can make an informed choice regarding your treatment options.

It is always tricky to tell exactly how many sessions will be required to help you get on top of your problem. However, we strongly believe in discontinuing or changing treatments if they do not result in improvements in symptoms and will never ask you to sign up for large quantities of unnecessary sessions.

You do not need to have a referral from a medical practitioner to attend our clinic or studio.

We are now fully registered with all major insurance companies for Physiotherapy treatments. If you are hoping to pursue treatment through your medical insurance, please do contact your insurance company prior to booking to ensure coverage for treatment is possible and to obtain the relevant authorisation references.

We request that all clients arrive within good time of their appointment and or class. We send all information regarding appointments through beforehand and request that clients read all of this information prior to attending. We also request that clients do not park in allocated areas within the clinic site and only use the allowed parking areas. Clients are to wait in our waiting area until called through for their appointment/class and we request that client’s are quiet in the waiting area. Phones are not permitted during classes and we request that clients leave the class if they need to make a phone call if required.

Traditional or ‘Classic’ Pilates exercises are not for everyone. Originally designed for dancers and gymnasts, some of the traditional exercises are not suitable and may even be unsafe for certain client groups or conditions.

Clinical Pilates is a method adapted by Physiotherapists, which enables Pilates exercises to be carried out in a safe way, that is still effective for different client populations. You will still be working hard, however your workout will be more effective as you will be working at a level to suit you and your body. Our instructors are trained in Clinical Pilates and so you can ensure you will be in safe hands.

Comfortable exercise clothing is fine, along with sticky/grippy socks for the reformer Pilates sessions. Custom branded Enliven Pilates socks are available to purchase in studio or via the app.

We advise our clients to bring a limited number of belongings with them on attendance to the studio or clinic. Please limit these belongings to essential items only. Please wear suitable socks [ideally grippy socks] and also bring a drink with you for classes. We request that phones and other items are left within our storage area for the duration of classes.

We ask that if you are demonstrating signs of illness not to attend the clinic or studio until you are well. If you have tested positive for Covid please do not attend the clinic or studio until you have a negative lateral flow reading. We have a strict 24 hour notice policy for all class and appointment cancellations and the session/payment will be lost if cancelled.

Bookings are made via our online booking system or via our app. Clients who are new to the reformer must attend for an induction session prior to booking. This may be done privately or via our app. This is so we can ensure that clients are safe at our studios. 

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